This privacy policy explains how Linguist Hub processes personal data in connection with its website and small-group language courses.
We may process contact details, enquiry content, level screening information, enrolment details, timetable preferences, attendance records, payment-related information, and course progress notes. Where relevant, we also process communications sent to us and basic technical data generated when the website is used.
We receive data when users submit a course inquiry, arrange level screening, confirm course terms, enrol, attend lessons, or contact us by phone, email, contact form, or in person. We may also obtain limited technical data from browsers and devices used to access the site.
The site may use essential cookies for core functions, preference cookies to remember settings, and limited analytics or performance cookies to understand site use. Cookies may be session-based or persistent depending on their purpose.
Users may manage cookies through their browser controls and, where available, through on-site preference tools. Disabling some cookies may affect form handling, session continuity, or other basic site functions.
We process personal data to answer enquiries, assess level and course fit, arrange groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, handle payments, maintain records, secure the website, and meet legal or accounting obligations.
We may use external providers for website hosting, communications, administration, payment handling, or similar operational support. These parties may process personal data on our instructions and are expected to use it only for the agreed purpose.
We may share personal data with public authorities, legal advisers, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, or manage disputes.
Depending on the circumstances, individuals may ask for access to their data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain uses. Where processing is based on consent, that consent may be withdrawn for future processing.
To protect privacy, we may need additional information before acting on a request. We will review each request and respond within a reasonable period under applicable law.
We keep personal data only for as long as needed for the relevant purpose, including course administration, accounting, dispute handling, and legal compliance. When data is no longer needed, it is deleted or anonymised in line with our internal retention practices.
If we make material changes, we will update the policy text and may provide a notice through the website or other suitable communication channel before the change takes effect.
